![]() ![]() ![]() The problem was that if your kept some of your old files in the computer as back up, Sync would find them and they would sync the old files and destroy your new ones. I can't exactly recall when the first major change started but it was around the time they introduced the Cloud Service and "Sync". During that period of time Neat had 2 major changes in their software. I have been a Neat user for over 10 years (don't ask me why I like to be frustrated and angry - I just hate to give up). I have contacted them but have not gotten a reply because i do not have a subscription. I cannot get the info from 2021 and i do not have the receipts any longer since i scanned everything in and kept my records there. Talk about ransomware! At any rate, i have tried to see if there is some way of getting the original software to see if i can get my files back (previous years i have because i downloaded to attach with my tax filing records). If you don't keep up with the subscription, you can't get your info back. Good for them - everything is being held for ransom in their cloud. They no longer support the scanner since they are all digital now. Boy! Was i wrong! Not only did it not move over with the upgrade, it lost everything i had saved for the years i've had this. I upgraded to Windows 11 and thought that their system would upgrade along with it. Well, since i am not a 'subscriber', i cannot get any help. ![]() ONE STAR TOO MANY - DO NOT TRUST THEM! I got a NeatReceipts scanner years ago so i could get my tax information together, as well as some documents for safe keeping. ![]()
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